We ordered a Whitehall Westwood model mailbox online and are extremely pleased with the entire experience. The ordering process was very simple to get exactly what we wanted. The mailbox was shipped as stated within two weeks. Email notification was recieved when it shipped and we were able to track it's journey and arrival. The product packaging was exceptional! It would be almost impossible to damage in transit. The instructions for assembly were explicit, and the fit and finish of all parts was superior to any products I have purchased. This is truly a quality product and we are totally satisfied with our purchase.