Below are some Frequently Asked Questions. If you dont see the answer to your question(s) below, please dont hesitate to contact us by phone, email, or live chat.
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How will my order ship?
Orders are shipped either FedEx, UPS, or Freight Truck. Most items we offer ship via FedEx, or UPS, but if the quantities warrant a pallet, or truck, we will ship via Freight Truck. Each particular item will state what shipping method it ship via, in the details section.
When will my order ship?
One of our goals, is to get your product to you as quickly as we can. Each item varies in the time it takes to ship. Some items ship withini 1 business day, while others, which are custom produced, and can take up to 2 months. Each particular item will state the lead time within the details section.
When will my order arrive?
Orders will arrive within 1 to 7 business days of shipping. This will vary depending on your location within the country, and the shipping method. If you need additional information regarding shipping times of a particular item, please contact us by phone or email.
Can I get a rush delivery on my order?
We understand that sometimes you need your order right away. Rush delivery is available on many products. Please call our customer care center at 800.448.2870 to see if we are able to expedite your order.
Can you ship to multiple addresses?
At this time, we cannot ship one order to multiple locations. If you need to ship to multiple locations, we recommend placing 1 order for each separate location.
Do you offer Free Shipping?
Some items in our store, are offered with free shipping. This information will be stated in the details section of the particular product. Please note free shipping applies to the 48 continental United States only. Shipping to Alaska and Hawaii are additional and a customer service representative can get you a shipping quote.
How is the shipping charge calculated?
If Shipping costs are applicable, our shipping, delivery and processing charges are meant to cover the costs associated with delivering the product to you safely and undamaged, and they're always listed separately so you know exactly what you're paying for. Shipping charges are calculated based on zip
code, method of transport, and weight and will be calculated at checkout. Compare our prices against others and you'll find that our total price on every item — including shipping — offers an excellent value, and the quality of our service is the best you'll find anywhere.
Where do you ship to?
We accept internet and phone orders from the 48 continental states. If you are in Hawaii, Alaska or Puerto Rico please contact us via phone at 800.448.2870 and a customer care representative will help facilitate your order. Please note we do not ship to Canada at this time.
Can I return my order?
Call our Customer Care Center at 800.448.2870 and they'll coordinate your return with either an exchange or merchandise refund for you. Returns will only be accepted within 30 days of delivery. After 30 days the return will not be accepted. There are certain items that do carry a restocking fee if returned. Please ask our customer care specialist if the item you are purchasing has one. All items must be returned in their original condition and packaging. Please note we are unable to accept returns or exchanges on any personalized or custom items made specifically for you or when the manufacturer has a no return policy as stated on our website.
What if my order arrived damaged?
Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
How do I place an order?
We want to make placing your order as easy as possible. You can order online with our easy one page checkout or call us at 800.448.2870 and speak to one of our customer care representatives who will gladly place your order over the phone. We also accept orders via fax using our Order by Fax form. Clear here to print it out and fax to 781.378.1674.
What are my payment options?
We accept all major credit cards: MasterCard, Visa, Discover and American Express. We accept PayPal payments as well. We also accept money orders, cashier checks, wire transfers and personal checks.
Please note: To protect against fraud, any orders paid for with a personal check will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards, money orders and cashiers checks will be processed immediately
Personal Checks, Cashier's Checks, and Money Orders –Please make payment out to Mailboxixchange.com. Please print your invoice out and send it with your payment to:
759 Chief Justice Cushing Hgwy Suite 251
Cohasset, MA 02025
Do you handle Corporate or large orders?
We have the capability and expertise to meet all of your project needs. We happily accept orders from corporations, businesses big and small, housing associations, builders, and non-profits. On every item we offer, there is a link on the bottom of the page for Commercial Quotes. Please fill in the form and a customer care representative will get back to you immediately with a quote for your project. Or just call a customer care representative at 800.448.2870 and they will gladly assist you.
What is your Low Price Guarantee?
We comb the web to make sure our prices are the lowest anywhere. Once in a while, a competitor will have an item priced lower. If you see an item for less, use the form below to contact us about our low price guarantee. We can usually reply back within 1 business hour. As an alternative, you may always contact our customer service team via phone, who can assist you with our low price guarantee. Thank You for giving us the opportunity to earn your business
How do I cancel my order?
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at 800.448.2870. Generally we cannot cancel an order once it has shipped from the warehouse, or if it was custom ordered. Therefore the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details
Do you charge sales tax?
One of the best things about buying through Mailboxixchange is that we do not charge sales tax, with one exception: orders shipping to destinations in the Commonwealth of Massachusetts will be subject to a 6.25% sales tax
How do I use my Rewards Points?
For each dollar you spend with us, our Rewards Point Program gives you five points towards your next purchase. Each point is worth 1 cent. That equals about a 5% savings! The points are easy to redeem by selecting them like any other payment method. Just one more way Mailboxixchange guarantees our low prices and looks to build long term relationships with our customers.
Will I get an order confirmation?
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.
Why do you need my email address?
We use your email address for order confirmation or any issues or questions with your order only. We do not share your email address or any personal information with any other party.
When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure
SSL-encrypted pages have URLs that start with https:// instead of http://.