Thank you to David for working with me on a return. I chose this website to order online instead of others because of the customer satisfaction guarantee and the testimonials I had read. I found this to be true- customer satisfaction is important here.
I found the mailbox to contain the high quality advertised. I was disappointed in the plastic flag for mail pick-up notification. It was not practical for mounting in columns and overall cheapens the impact of the product.
Customer Service Reply: Ed, we are sorry to hear that you are not 100% satisfied with this product. Please note that for column installation, we would not recommend using the flag for this unit. We do have a heavy duty metal flag that is designed specifically for column installations. Please contact a customer service representative, and we will be able to assist you with this product.