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We ordered the Whitehall Liberty Mailbox/Post. There was some confusion with the colors and we had to have the post exchanged. I was prepared for it to be a "process," but the customer service was outstanding, the original post was scheduled for pickup immediately and a new one was received a week later. The quality of the product is great - it is a beautiful addition to our new home!
I received the mail chime within 48 hours of ordering it. Within minutes I had it installed and tested. Works great! I have only three minor suggestions for improvement.
1) Under "How it Works" the booklet should say there's a level switch in the sensor that trips when the mailbox door is tipped more than 45 degrees.
2) I have a slot type of mailbox door. I wish I had installed it INSIDE the lid rather than outside (as pictured) so the lid will continue to open all the way.
3) I suggest that all three screws which must be removed to arm the battery be the same size.