We ordered the Whitehall Liberty Mailbox/Post. There was some confusion with the colors and we had to have the post exchanged. I was prepared for it to be a "process," but the customer service was outstanding, the original post was scheduled for pickup immediately and a new one was received a week later. The quality of the product is great - it is a beautiful addition to our new home!
In 1991, Gaines Manufacturing recognized a need in the market for a line of beautifully designed and expertly manufactured mailboxes. To meet this consumer need, Gaines Manufacturing designed and brought to market the Classic Mailbox Collection. It became an overwhelming success and provided the impetus for future mailbox lines including The Keystone Series® and The Wallmount Mailbox.
In 2002, Gaines Manufacturing recognized another consumer need and again broke new ground by developing the world’s premier address plaque. The HouseMark® product line includes a family of high quality address plaques, post kits and solid brass numbers. As always, innovation is a trademark of Gaines products. The HouseMark® Address Plaques feature a mistake-proof number alignment system.
From its inception, Gaines Manufacturing has been committed to customer satisfaction. "I look at everything we do from a customer’s perspective," says Ted Gaines. "I like things simple, so we do things like including a drill bit in every HouseMark package so the customer doesn’t have to find, or even worse, buy one. I also want quality, so we never compromise on materials, finish, or workmanship in anything we make. It’s our formula for doing business and it will never change."
