Thank you to David for working with me on a return. I chose this website to order online instead of others because of the customer satisfaction guarantee and the testimonials I had read. I found this to be true- customer satisfaction is important here.
the mail box are only good to look at, and only if the are installed inside. mine is installed on the exterior wall and it whenever it rains water gets inside. I was gone for a week and when I got back, half the mailbox was flooded with water and the mail was a soggy mess. half of them were badly damaged including one from IRS, it got me in to a lot of trouble. Please avoid these if installing on exterior wall with no protection.
Customer Service Reply: We are sorry that you are not 100% satisfied with your product. Please note that this product is designed with multiple leak resistant features. The first being a channel around the inside bottom of the lid. This channel will collect water, and redistribute it to the rear of the mailbox, where it exits. The second feature are a series of holes on the inside towards the back bottom that act to divert any water, should it get past the rain channel.
We would recommend looking at the water coming off of the roof when it rains, as there may be an excess of water being poured onto the top of the unit. If that is not the problem, please call a Customer Service Representative, so they may assist you in keeping your mail dry, as this is an unusual occurrence for any of our mailboxes. When we hear of this type of leakage, it is usually do to an environmental issue around the box itself.