We ordered the Whitehall Liberty Mailbox/Post. There was some confusion with the colors and we had to have the post exchanged. I was prepared for it to be a "process," but the customer service was outstanding, the original post was scheduled for pickup immediately and a new one was received a week later. The quality of the product is great - it is a beautiful addition to our new home!
I received our Woodland Cardinal Black and Gold plaque yesterday. It was perfect. I wanted to thank you and your company for a job well done. Your customer service is beyond reproach. Your company is certainly an organization of excellence not only in the quality of your product, but the quality and respect that is evident in your customer service. I have never been treated with more respect and courtesy. I tip my hat to your company for a job well done! Thank You. I will count it a privilege to do business with you again.
This Product is ISO 9001:2000 Certified. ISO (the International Organization for Standardization) is a worldwide federation of national standards. ISO9001 specifically defines quality system requirements for our suppliers during design, development, production, installation and servicing. It provides a way for suppliers to demonstrate its capabilities and for quality assessment of their capabilities by external parties. Companies certified by the ISO organization have taken extra steps in ensuring their product quality is provable, repeatable and within international guidelines. The standards for today!