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I love my Keystone Series mailbox - it was a housewarming gift from my family and the envy of my neighborhood. The purpose for this testimonial is to comment on the online chat service I just experienced with Keystone. I communicated with Brent and he was fast, efficient and very helpful. This is a great option to waiting for a call back from the Customer Service department. Thank you Brent!!
I found the mailbox to contain the high quality advertised. I was disappointed in the plastic flag for mail pick-up notification. It was not practical for mounting in columns and overall cheapens the impact of the product.
Customer Service Reply: Ed, we are sorry to hear that you are not 100% satisfied with this product. Please note that for column installation, we would not recommend using the flag for this unit. We do have a heavy duty metal flag that is designed specifically for column installations. Please contact a customer service representative, and we will be able to assist you with this product.