We ordered the Whitehall Liberty Mailbox/Post. There was some confusion with the colors and we had to have the post exchanged. I was prepared for it to be a "process," but the customer service was outstanding, the original post was scheduled for pickup immediately and a new one was received a week later. The quality of the product is great - it is a beautiful addition to our new home!
I found the mailbox to contain the high quality advertised. I was disappointed in the plastic flag for mail pick-up notification. It was not practical for mounting in columns and overall cheapens the impact of the product.
Customer Service Reply: Ed, we are sorry to hear that you are not 100% satisfied with this product. Please note that for column installation, we would not recommend using the flag for this unit. We do have a heavy duty metal flag that is designed specifically for column installations. Please contact a customer service representative, and we will be able to assist you with this product.